First steps: eduID registration, two-factor authentication
To use Neptun, you must first complete eduID registration and the registration required for two-factor identification. You can find more information in the First steps menu item.
Who to contact with Neptun-related issues
With technical questions concerning the operation of Neptun, you can contact the customer service of Directorate of Educational Registration (ETNYI) at neptun@unideb.hu. Please include your Neptun code and login name in the email.
Forgotten password
If you have forgotten your password, you can request that the system generate a secret code on https://eduid.unideb.hu/unideb/eduid/selfservice/lostpassword and send it to the e-mail address you provided during registration. You can change your password by giving this code in the next page. If you are unable to change your password on the specified page, you can request a password change by emailing helpdesk@it.unideb.hu.
The system does not store a password, so neither the Registrar's Office nor the IT Service Center staff will be able to tell you it! Please never give your password to anyone!